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Hello, Answeree team! Yesterday I was getting notifications that belonged to another user and today when I opened the site I was logged as someone else I dont know.

Please help with this situation. I managed to log back into my account, but this is bad what if someone logs into my account and does something bad! 


First I was getting notifications for user poehere (the person is #1 here) then i was logged as ruthmongare this person on the screenshot attached 

Community, have you experienced that at all?

Please help!

3 Answers

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Best answer

Yeah, there was a problem with the hosting company as they cache the cookies and serve the user a static page with old cookies. We have rectified it immediately. Nothing to worry about user stats etc. It won't make any changes beyond the browser. We are sorry for the inconvenience made.


Just log out and reload the page after clearing all caches and cookies. It will be fine from now onwards. We already got emails from users about this and now it's settled by removing all caches from the server-side.
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Thank you very much for the prompt response Answere team!
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We understand your concern and we are here to help. 

First, if you have not already done so please change your password immediately. This will prevent any unauthorized access to your account.

You should also notify our customer service team as soon as possible so they can investigate the issue and take the necessary steps to ensure that this doesn't happen again.

Finally, we suggest enabling two-factor authentication on your account as an extra security measure. This will require you to enter a code sent to your device in order to access your account, preventing any unauthorized access.

We apologize for the inconvenience and thank you for bringing this to our attention. If you have any other questions or concerns, please don't hesitate to reach out to us.
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Just log out and reload the page after clearing all caches and cookies. It will be fine from now onwards. We already got emails from users about this and now it's settled by removing all caches from the server-side.
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