Rapport is a state of understanding and connection between two or more people that allows them to communicate and interact effectively. It is a sense of mutual trust, understanding and positive regard that allows people to feel comfortable and confident in their interactions with one another.
Rapport is often built through verbal and nonverbal communication, such as using similar language, matching body language and tone of voice, and showing genuine interest in the other person. When rapport is established, people tend to feel more at ease, open to sharing information and more likely to trust and cooperate with each other.
Rapport is often used in business, sales, and customer service, as it helps to build trust and establish a positive relationship with clients and customers. It is also important in therapy and counseling, as it allows the therapist to connect with the client and create a safe and comfortable environment for healing and growth.
In summary, rapport is a strong connection and understanding between two or more people that allows them to communicate and interact effectively. It is built through verbal and nonverbal communication, and it helps to build trust and establish a positive relationship.