I have already answered to your earlier question about what is Customer Service Experience. So how to create it?....depends on the Individual/Employee/ CRE/CRM.
'Going The Extra Mile' is how you gonna create Customer Service Experience.
It means that you go above and beyond what the customer expects, you take that extra step/mile to make them feel that you understand what they want and you should make this to be the best experience they have ever had.
To create the greatest customer experience one need to analyze and deliver enhanced customer experiences by implementing these points.
1) Focus inside out; look at your business the way a customer does
2) Listen actively
3) Measure everything from the customer's perspective
4) Maximum joy is your new goal
5) Improve constantly
ISON Xperiences a leading call center and BPO company that offer customer experience services which help to create continuity across customer journey with real-time, contextual insights over any channel.