I have discovered that sometimes in answeree that there are challenges during payment because accounts like PayPal may be delaying due network problems.
I got one. They said me that they are not able to send me money to my PayPal account (I had 2000 points) and asked for Binance account. I am thinking about worse here. Crypto fall, as example.
If you had reached 2000 points, you can make a request for the payment. It is better to request between 5 to 7th of every month. Send a private message to the admin for the same.