Question

How do you deal with negative comments or a brand reputation crisis?

Answer 1

Just Ignore it because sometimes people like to criticize and comment in a negative way because it is their nature , but if you are selling something online and a customer have a problem with it you should contact the customer and compensate him/her if they are right.

Also if people is annoying you with bad comments just report them and block them.

Answer 2

Just hear what they say and ignore them. If any fault on our side correct it and supply with new product without any payment. Also ask the feedback from every customer. Tell them to popularize it if it is a good one.

Answer 3

You can respond to a negative comment by posting the right comments. You can take legal actions to counter any negative comments. You can also write to the publisher of the negative comments to make corrections for his/her actions. 

Answer 4

When dealing with negative comments or a brand reputation crisis, it is important to respond quickly and professionally. It is important to acknowledge the comments and apologize for any mistakes that were made. Additionally, it is important to explain what steps have been taken to address the issue and how the situation will be handled in the future. Finally, it is important to remain transparent and open to feedback. This will help to build trust and improve the brand's reputation in the long run.

Answer 5

To deal with negative comments or a brand reputation crisis, listen actively, respond promptly and honestly, take responsibility, offer solutions, and learn from feedback.

Answer 6

it is their nature , but if you are selling something online and a customer have a problem with it you should contact the customer and compensate him/her if they are right.

Also if people is annoying you with bad comments just report them and block them.

Answer 7

When your reputation has been destroyed in your community it is really hard to retain back a good reputation just do things that are for the help of the community.

Answer 8

First let me start by saying be aware that in business there are days when business might not turn out 100% perfect with huge profit. The best way to get feedbacks are from your customers. First check the number of customers who gives negative comments, if out of 100% of your customers 25% or more gives negative comment you need to change how your products or services are rendered. 

I have been privilege to work in a bread factory as a supervisor but after sometime the customers started complaining about the less quality of the products so at that point what we did was to make out findings by conducting a meeting with the distributors and from the complains they were able to gather from our customers we were able to solve the problem and regained more customers. If you are lacking an expert in that area please get one asap. If it will cost you more money do.I might not know your brand's but please at this point do not look out for how much you will make when you start getting such complain. Be determined to get your customers by meeting their needs that way the integrity of your brand will step up and you are good to go

Answer 9

Firstly, don't take it personally. 

Then, make amends, apologize for the inconvenience caused or the product fault etc offer to replace it or correct the issue. If you can, offer a small free gift or some samples in gratitude for them giving you the opportunity to learn from this mistake and correct it.  These simple things could possibly help.