The business is not accredited by BBB. but want to resolve situation, that was year ago, since client didn't reply and business want to improve evaluation. How it possible to do without accreditation?

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These are determined on a case by case scenario. You'll need to contact the BBB and talk with a representative there to see if your case can be reopened or not. If they won't reopen you case, find out what you can do to resolve this problem or if you can open a new case.
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